HDTR Associate Page for Tile & Grout Cleaner
Customer FAQ’s and other pertinent information for HDTR Associates to share with customers.
HDTR Associate Video Guides
Check out these videos covering questions frequently asked by HDTR Associates & customers.
Customer FAQ’s
Commonly asked questions by our customers.
1
What Comes with an EAGLE™ Rental?
- Hose
- Extension Wands (2)
- 1-Hole Nozzle
- Floor Brush
- Brush Kit
2
How Long Does It Take to Clean?
MOST customers will clean 200 sq ft per each hour.
3
How Many Brushes Will I Need?
3 pack for every 100 square ft.
4
Can I Use an Extension Cord?
Yes, IF it is 12 amp and less than 25 ft.
CUSTOMER SAYS “IT DOESN’T WORK”
Power Issue:
Plug in, check for small light on power switch.
No power: call repair line (817) 888-8313.
Answer:
Steam Issue:
After 10 minutes, gauge should read at least 4 Bars.
If not, send in for repair.
Hose Issue:
Plug in hose and you will hear “click” to lock into position. Squeeze trigger for steam release.
No steam: order new hose.
Answer:
- Turn off steam
- Let it cool
- Drain boiler
- Add water
- Close steam pressure valve by turning to all the way to the right.
- Restart
Answer:
Always use medium steam pressure.
Answer:
Always use min 12 gauge extension cord.
Parts List
The EAGLE™includes a complete 14-piece accessory kit suitable for every steam cleaning task you throw at it. These durable accessories and long-lasting detail brushes are the ideal companion for your favorite steam cleaner.
Brushes
- US100 – 3 pk / 1″ Nylon
- US200 – 3 pk / 1″ Brass
Extension Wands
EAG0006 – set of 2
Floor Brush
EAG0042
1 Hole Nozzle
EAG0028
Additional Parts
- Hose: EAG5680
- Safety Cap: EAG0787
- Cap Seal: EAG2912
- 3-Hole Nozzle: EAG0097
- Large Triangle Brush: EAG0047
- 3″ Round: ACC0024
- 3″ Triangle: ACC0025
Submit your Repair Request
Have an issue with your steamer? Let’s get it fixed!
