Return Policy

Policy Details and Exclusions

US STEAM® offers a 15-day return policy if our steam cleaners did not perform as advertised. If you choose to return your steamer then it must be returned undamaged with all the accessories, original box, and packing materials.

The first day of the 15-day return period is the day the customer receives item:

If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing.

Returns will not be accepted without a return authorization (RA) number.You may obtain an RMA by emailing cs@ussteam.net or calling (817) 297-7745. Once a return has been authorized and return instructions provided to the customer, the items must be returned postmarked within 1 week of receiving the RMA.

The EAGLE™, FALCON™, and SEAHAWK™ maybe returned by UPS or FEDEX. The EAGLE PLUS and BLUE EVOLUTION S+ must be returned by a freight forward company. Our customer service representative can assist with the process.

Special freight truck deliveries (those items not delivered via UPS Small Package or FedEx Small Package) must be visually inspected at the time of delivery and any damage noted on the signed bill of lading or the delivery should be refused.

**Equipment financed is not eligible for a refund.

Customer will still be responsible for the following charges:

• Customers will be responsible for shipping charges incurred on both outbound and return shipment.
• Minimum 10% Restocking Fee
• Additional restocking fee if the steamer is not returned in original condition
• COVID RETURNS: A steamer is not returnable if it is used for any COVID purposes.

Please contact us with any questions you have about our return and exchange policies. We are more than happy to assist you.